Memento Support
support@hyunsanglabs.com · Response time: 1–2 business days
Frequently Asked Questions
How do I sign in?
Memento only supports Sign in with Apple. Tap “Sign in with Apple” when you first launch the app and authorize with Face ID or Touch ID. No separate email or password is required.
How do I get AI credits?
Free credits are granted when you sign up, and additional credits are awarded daily as a study reward. No purchase is required.
Can I import my Anki decks?
Yes. Go to Settings → Import and select your .apkg file.
How do I sync across devices?
Sign in with the same Apple ID on each device. Sync runs automatically when the app opens or when you make changes.
How do I delete my account?
Go to Settings → Account → Delete Account. All your cards and review history will be permanently removed.
What if AI responses are inaccurate?
AI responses are for reference only. We recommend verifying critical information with primary sources.